Easyspell

Support & Contact

Last updated: July 17, 2026

We read every message. Most replies go out within one business day. Before you write in, the quick answers below solve most of what we hear from parents.

Contact us

When you email us, please include your iOS version, app version (Settings → About in the app), and a short description of what you were doing when the issue happened. Screenshots help a lot.

Quick help

The list didn't come out right after I took a photo

Make sure the whole list is in frame, the paper is flat, and the lighting is even. You can edit or add words on the review screen before you start practice.

My child can't hear the dictation audio

Check the device's silent switch, volume level, and Bluetooth connections. If audio still doesn't play, fully quit and reopen the app.

How do I manage or cancel my subscription?

Subscriptions are managed by the store where you subscribed. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions. Select Easyspell to manage or cancel the plan.

How do I request a refund?

App Store purchases are refunded by Apple. Visit reportaproblem.apple.com and follow the steps to report a problem with your purchase. Google Play purchases are handled through Google Play's refund and support flow.

How do I delete my account or my child's data?

Open Easyspell, go to Settings, then Delete all data to remove data stored on that device. To delete child profile, spelling-list, and progress data held on our servers, email oguzhan@kantakademi.com from the parent or guardian's address and include the app's support details so we can locate the pseudonymous record. We will confirm the request within a reasonable time.

Restoring purchases on a new device

Sign in with the same Apple ID or Google Play account you used to subscribe, open Easyspell, and choose Restore purchases in settings.

Reporting a safety concern

If you believe a child's data has been handled in a way that doesn't match our Privacy Policy, or if you see content that is not appropriate for children, email oguzhan@kantakademi.com with the word "SAFETY" in the subject line. We treat these messages as priority.